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World Class Service and Support for Health Care Professionals and Administrators.

The Customer Support Center is your portal to our Customer Care Process. We provide around-the-clock service and support for a wide variety of products from within the Johnson & Johnson Medical Device & Diagnostic sector. Our goal is to provide superior customer service and timely solutions, while supporting innovative technologies to improve the patient’s standard of care.

The EES Customer Support Center's customer-driven processes utilize a multi-disciplinary approach to respond to your product or procedure-related inquiries.

EES Customer Support Center
Phone:
1-800-USE-ENDO (873-3636) or
1-513-337-8901 (for outside the U.S.)
Fax:
1-513-337-7912
Email:
customersupport@eesus.jnj.com

Emergency assistance available
24 hours a day, 7 days a week
Business hours: 7:30 a.m. – 6:30 p.m. EDT

 

When you call:

  • Our goal is to answer your call within 30 seconds.
  • In the event of an emergency, press "4" to receive immediate attention
    24 hours a day, 7 days a week.
  • If you call after hours, emergencies will be sent immediately to a Nurse or Biomed. Non-emergency calls will be returned the next business day.
  • Email inquiries are usually answered within four business hours of receipt.

Phone Selections:

1
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For pricing, availability, or to place a product order
2
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For faxed latex and other product documentation
3
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For technical assistance or trouble shooting for your capital equipment
4
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For emergency assistance with product usage and troubleshooting
5
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For product complaints
6
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To speak with a registered nurse
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Company directory
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© Ethicon Endo-Surgery, Inc. 2008.   DSL#07-0353
This site is published by Ethicon Endo-Surgery, Inc. which is solely responsible for its contents and is intended for U.S. audiences only.